Delivery
FREE UK STANDARD DELIVERY ON ALL ORDERS OVER £100
- Your item will be shipped from our Distribution Centre in the Midlands, UK.
- We usually ship orders via DPD.
- If you wish to receive an SMS with a timed delivery slot from DPD, please enter your mobile number at checkout.
- To track your order, please click on the ‘Track my Order’ button on your ‘Order Dispatched’ email, or from within your 'account' section on the website.
- We offer UK Standard Delivery (2 - 3 working days)**: £4.95 or FREE for orders over £100
- Orders will not be dispatched over the weekends or bank holidays.
- Please note - Due to courier restrictions we cannot deliver to PO Box addresses or BFPO addresses.
| Country | Cost | Shipping Method | Delivery Times | Final Christmas Order Date |
| UK (On orders over £100) | FREE | Free standard delivery (DPD) | 3-5 working days | 20th December |
| UK (On orders under £100) | £4.95 | Standard Delivery (DPD) | 3-5 working days | 20th December |
| Mainland UK | £6.95 | Next Day Delivery (DPD) | Next working day (when ordered before 2pm) | 23rd December (Before 2pm) |
| Mainland UK | FREE | DPD - Ship to Shop | 3-5 working days | 20th December |
| Guernsey/Jersey/Isle of Man | £6.95 | Channel Islands delivery (DPD) | 3-5 working days | 20th December |
EXPRESS UK DELIVERY - £6.95
- We offer an express delivery service for £6.95.
- Available to UK Mainland only.
- Order before 1pm for delivery the next working day.
- Orders placed on a Friday before 1pm will be dispatched the same day, but delivered on the following Monday.
- Orders placed after the cut off of 1pm, will be dispatched the next working day, for delivery the following working day.
**During sales and promotional periods we are unable to guarantee shipping and delivery times due to the high volume of orders. Orders will be processed by time and date received. You will receive an email notification once your order has been shipped.
WHERE DO YOU SHIP TO?
Currently, we only ship to addresses in the UK. Due to courier restrictions, we are not able to ship to PO Box addresses or BFPO addresses.Returns FAQ's
How do I return my order?
Please complete the returns section shown on your original delivery note and include it with your return parcel. If you need a new returns form, please click HERE to download a new one.
Please ensure your parcel is packaged securely, so nor the footwear box, or item itself gets damaged on it's way back to us.
Please start your return HERE. This will take you to the Royal Mail returns portal. Follow the on screen instructions to get your returns label. Please ensure to add your order number (Begins with #KEE) to ensure we can quickly process your return.
How long do I have to return my order?
Items can be returned within 30 days of receipt of your order.
You do not need to contact us to notify us of your return unless the item is faulty or is outside of our 30-day policy.
After the 30 day returns period, we do not accept returns for unwanted items. If you attempt to make a return after this period, we may have to send it back to your default delivery address and ask you to cover the costs of delivery.
Do you offer Exchanges?
Due to the fast-moving nature of our stock, we are unable to offer exchanges. If you would like to swap your item(s) for a different size or colour, simply return your item for a refund and place a new order.
Do you offer Free Returns?
Yes, we offer free UK Mainland returns via Royal Mail. Please click HERE to start your return.
Will my Postage Cost get Refunded?
If you originally paid for postage and you return ALL items on your order, then we will refund your original postage. If you keep items from your order, then you will only be refunded the value of the returned items.
How long do refunds take?
We always try to deal with returns as soon as they arrive. However, during very busy periods, please allow up to 7-10 days for your return to be processed.
You will receive your refund to the original payment method used when you initially placed the order.
My item is faulty, what do I do?
Here at Keen we take pride in the quality of our footwear, but sometimes things go wrong.
If you have received a faulty item, or your item has become faulty or defective since wearing, before returning, please get in touch with one of our team at Fan Services who will happily help in resolving issues of this nature.
Please email us, along with any photos of the fault (if visible) to help@keenfootwear.co.uk
I bought my item from a Retailer, can I return it to you?
Unfortunately, we cannot accept returns for items bought from one of our stockists.
You will need to return the item to the store you originally purchased it from.